FAQs

What types of products do you sell?
We sell a curated collection of high-quality sex toys and sensual lingerie designed to help you feel empowered, confident, and beautiful.

Is your packaging discreet?
Yes! All orders are shipped in plain packaging with no branding or indication of the contents to ensure your privacy.

How long does it take to process my order?
Orders are typically processed within 1-2 business days (excluding weekends and holidays). Once processed, you will receive a confirmation email with tracking information.

What are your shipping options?
We offer Standard Shipping (5-7 business days) and Expedited Shipping (2-3 business days). Free standard shipping is available for orders over $X.

Can I return or exchange my items?
Due to the intimate nature of our products, only unused, unworn items in their original packaging are eligible for returns within 30 days. For hygiene reasons, we cannot accept returns on used sex toys or worn lingerie.

What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please email us at ctringgold@gmail.com with your order details and photos of the damage. We will replace or refund the item based on your preference.

Do you offer exchanges?
We do not offer direct exchanges at this time. If you wish to exchange an item, please follow the return process and place a new order.

How do I track my order?
Once your order has shipped, you will receive an email with tracking information so you can monitor its delivery.

Can I change my shipping address after placing an order?
If you need to change your shipping address, contact us at ctringgold@gmail.com as soon as possible. We will do our best to accommodate the change, but it cannot be guaranteed once the order has been processed.

How can I contact customer support?
You can reach our customer support team by emailing ctringgold@gmail.com. We’re happy to help with any questions or concerns!